Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Because our products are personalised and made to order, we are unable to accept returns simply due to a change of mind. Please review your order carefully before submitting.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are non-returnable:
- Gift cards
- Personalised or custom-made items (unless defective or incorrectly personalised due to our error)
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase. Please do not send your item back without contacting us first.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at info@zeekcreativeshop.com

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, damaged, or incorrectly personalised due to our error. If you need an exchange, please contact us at info@zeekcreativeshop.com and we will make it right.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, please email us at info@zeekcreativeshop.com to receive the return address and further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.